• Terms & Conditions for Online Orders

    Terms & Conditions For Online Orders

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Privacy Policy for Online Orders

PRIVACY POLICY

The following Privacy Policy explains how a user’s personal details (through consent) are gathered, stored, used and disclosed by The Radh, registered under Icon Hotels (Pvt) Ltd and located at 30, Colombo Street, Kandy; through our Official Food Ordering Platform: https://menu.theradh.com/. This policy applies to the mentioned site and all products and services offered by the Company.

PERSONAL IDENTIFICATION INFORMATION

When a user browses our site we may collect personal information through a log-in form. The user will be asked for, a name, e-mail address, postal address and contact number. By providing these, the user may gain further access to other services and certain site related activities but details will only be registered if the user wishes to provide us with the mentioned details. If the user wishes not to share personal details, you may still browse through the contents but may not have full access to certain site related features.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about a user when you interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about user’s means of connection to our site, such as the operating system and the internet service provider utilized and other similar information.

WEB BROWSER COOKIES

A cookie is a piece of data stored on a user’s hard drive to help us improve your access to our site and identify repeat users to our site. Cookies can also help customize the site for users. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. User may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

HOW WE USE COLLECTED INFORMATION

The Company may collect and use users’ personal information for the following purposes:

  • To improve Customer Service: Information a user provides helps us respond to your requests and support your needs more efficiently.
  • To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
  • To improve our site we may use the feedback provided by the users to further improve our products and services.
  • To run a promotion, contest, survey or other site feature: To share information on topics agreed by the users, to receive.
  • To send periodic emails we may use the email address: To send the user information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests. If a user decides to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Else the user may contact us via our site.
  • To promote the products and services of the Company and its Brand.

REQUIREMENT TO PROVIDE DATA

The user is required to provide full and accurate details in the form required by us to process the order made by you. We are unable to confirm or process any order if the user does not provide the required personal data.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of the personal information, username, password, transaction information and data of the user stored on our site.

RECIPIENTS OF DATA

We may provide personal data of the user to our service providers, agents and other parties as required for the purpose of facilitating the order made by them to promote the products and services of the Company and its Brand. We may also share your data with our trusted associate companies for Business, Data Analytics and Promotional Activities.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent any personal identification information of our users to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. The user may acknowledge that we share your information with these third parties for those limited purposes.

RIGHTS OF THE DATA SUBJECT

Users shall have the right to request from the Company, access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability. You shall also have the right to withdraw your consent for us to use your personal data at any time, provided that any processing of your personal data prior to the withdrawal of your consent shall not be rendered unlawful. Further, if you are an EU data subject, you shall have the right to lodge a complaint with a supervisory authority in the event that there is a breach of the relevant data protection regulations.

CHANGES TO THIS PRIVACY POLICY

The Company has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Users acknowledge and agree that it is your responsibility to review this Privacy policy periodically and become aware of modifications.

PERIOD FOR WHICH THE PERSONAL DATA WILL BE STORED

Personal data of our users will be stored by the Company for a minimum of ten (10) years and for a maximum period as may be required under law or accepted business practices.

ACCEPTANCE OF THESE TERMS BY THE USER

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site or your dealings with this site, please contact our Customer Services at:

https://menu.theradh.com/
+94 778 437423
[email protected]

DISCLAIMER

Although we attempt to keep all information in the WWW servers accurate and up to date, the accuracy and timelines of the information provided cannot be guaranteed. We hope that you will find the information helpful and easy to use, but we provide all content for informational purposes only and make no representations or warranties of any kind regarding the same. The Company and its Management and its owning Company disclaims all liability of any kind whatsoever arising out of the use of, or inability to use, its WWW servers and the information contained on them. The Company’s WWW servers were designed to provide information about the Company, its products and links to specific external sites. Use of this system for any purpose other than that for which it was designed is unauthorized and prohibited

SUBMITTED MATERIALS

All parties submitting materials to the WWW servers represent and warrant that the submission, installation, copying, distribution and use of such materials in connection with the WWW servers will not violate any other party’s proprietary or legal rights.

INTELLECTUAL PROPERTY RIGHTS

The material and content provided on the site is strictly for your personal and non-commercial use only. However, you could save where expressly provided, and you agree not for yourself or through or by way of assistance from any third party to distribute, copy, extract or commercially exploit such material or contents. Except as otherwise indicated, all materials on this site, including, but not limited to text, information such as; customer or partner references, data, images and pictures, illustrations and written and other materials contained in this site are protected by copy rights, database rights, trademarks and /or other Intellectual Property rights owned, or used with permission of their owners by us or our partners, affiliates or associates. This site is protected by copyright and other intellectual property rights. All rights reserved.

THIRD PARTY CONSENT

You confirm that any personal information or data you share on behalf of another person for the purposes of placing an order with the Company has been obtained with the prior consent of such person who has apprised himself/herself of the ordering terms and conditions and privacy policy of the Company and such person is aware of their rights in respect of such data provided to us.